CortexaOS vs Freshdesk
Freshdesk is a solid helpdesk ticketing system. CortexaOS includes a full support ticket system plus CRM, AI specialists, project management, finance, and operations — all in one platform.
Freshdesk (typical)
$15–$79/agent/mo
Your full stack with Freshdesk
$400–$2,000/mo
CortexaOS — full platform
from $149/mo
Where Freshdesk genuinely wins
We believe in honest comparisons. Freshdesk is good software — here is where it has a real advantage.
Where CortexaOS wins
Feature-by-feature comparison
| Feature | CortexaOS | Freshdesk |
|---|---|---|
| Support ticket management | ||
| SLA rules & escalation | More advanced routing rules | |
| AI ticket summarization | Freddy AI — higher tiers only | |
| Bulk ticket actions | ||
| CRM integration | Native | Requires separate integration |
| Project management | ||
| Financial management | ||
| AI executive specialists | 154 specialists included | |
| Per-agent pricing | Flat team rate | $15–79/agent/mo |
| Industry vertical tools | 35 verticals |
→Switch to CortexaOS if…
✓Stay with Freshdesk if…
You're not just replacing Freshdesk.
You're changing how your business operates.
Every comparison focuses on the overlap. But CortexaOS does things no point solution can — and two of them pay for the entire platform by themselves.
AI Receptionist
Worth the fee alone
Answers every call. Qualifies every lead. Books every appointment — 24/7, even when your team is offline. Never misses a caller, never puts anyone on hold, never has a bad day.
The math
Average client value: $2,000. Missed calls per month: 5. Revenue at risk: $10,000/mo. One recovered client = 5 months of CortexaOS paid.
AI Follow-Up Agent
Worth the fee alone
78% of sales go to the first business that responds. The average SMB takes 47 hours to follow up. Your Follow-Up Agent responds in minutes and nurtures every lead until they convert or opt out.
The math
20 leads/month. 30% going cold from slow follow-up. Agent recovers 6. At any average deal size, that's a 10–50x return on your subscription.
And that's before you count the rest of the platform
154 AI Specialists
CFO, CMO, COO, Legal Counsel, Call Coach, and 149 more. Every business function, every question, instantly.
94 Built-in Apps
CRM, invoicing, contracts, HR, support, project management — your entire stack replaced, not supplemented.
Company Brain
A living AI memory that learns your business. Every specialist gets smarter about your specific context over time.
AI Boardroom
Quarterly strategy session with your full AI C-suite making multi-specialist decisions on your biggest challenges.
19 Industry Verticals
Deep specialization for your exact trade or profession — not generic tools retrofitted to your industry.
AI Agents
End-to-end workflow automation that executes real work — not just triggers that remind you to do it yourself.
This isn't a better version of Freshdesk.
It's a different category entirely.
Experience the full platform — freeCommon questions about switching from Freshdesk
Can CortexaOS replace Freshdesk for customer support?
For most SMBs and teams under 15 agents, yes. CortexaOS includes support ticket management, SLA rules, AI summaries, bulk actions, and CSAT tracking — connected natively to your CRM so every ticket has full customer context. Where Freshdesk wins is large, dedicated support operations with 20+ agents, complex multi-channel routing, and deep Freshchat/Freshcaller integration.
Does CortexaOS have SLA management?
Yes — CortexaOS supports SLA rules with response and resolution time targets, escalation triggers, and priority-based routing. Freshdesk's SLA engine is more configurable for large support organizations with complex tier-based service agreements.
Does CortexaOS have CSAT surveys?
Yes — CortexaOS sends automated CSAT surveys after ticket resolution and tracks satisfaction scores over time. The AI Support Specialist can analyze patterns and recommend process changes based on CSAT trends.
Ready to see the difference?
14-day free trial. No credit card. Full platform access from day one.